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FAQ Title
Who can swarm?

Anyone residing in Malaysia with a Malaysian shipping address.

What is a Dell Swarm?

A Dell Swarm is a group that forms to buy a specific Dell computer powered by the latest Intel® processor at a likely more favourable price for a similar system on dell.com.my.

How it works, in 3 steps:

Swarm: Be the first to buy to get the discounts going, or join the Swarm later to bring the price down even further.
Share: Tell your friends about Dell Swarm, the new way of saving on the latest Dell computers powered by Intel® processors. You can do this via Facebook, Twitter, social sharing or simply email.
Save: Everyone gets to enjoy the final price once the Swarm period ends.

How much of a discount will I get?

With Dell Swarm, you could pay less than the best price offered on a similar system configuration on dell.com.my. And that’s for current models equipped with the latest Intel® processors. The final price though, strictly depends on you. For the more buyers there are when the Swarm ends, the less you pay!

How many buyers does a Swarm need to reach the maximum discount?

After 15 buyers, there will be no more additional discounts. However, you can still join the Swarm as a buyer until the Swarm ends.

How long does each Swarm last for?

The Swarm ends when it reaches the time limit of 72 hours. To ensure that you enjoy the optimal discount, get as many other buyers as you can before the time is up!

How many computers can I buy at a time?

You are able to buy one computer per Swarm.

What happens after I join the Swarm and buy?

If the Swarm has yet to reach the 72 hour limit, you can still get your friends to commit to buy to lower the price further. If 15 committed buyers have been reached but there is still some time left in the Swarm, your friends can still join as additional buyers and take advantage of the low price. However, they will not lower the price any further. Once the Swarm period ends and the final price is confirmed, all committed buyers will be contacted by email within 48 hours. Each email will contain a unique coupon and link from dell.com.my to customise their system to their liking.

So which is the actual price I pay – the current price when I choose to buy or the final price when the Swarm period ends?

When you click on the Buy button, you’re committing to buying the Dell computer at the current stated price. When other people join the Swarm after you and also commit to buy, the price drops even further. As a result, you all get to enjoy the new lower price. This happens until the Swarm period ends, at which point, the lowest price becomes the final price for all buyers.

Can I opt out of a Swarm after I joined?

By joining Dell Swarm, you are committing to buy the system at the specific price you selected, so you cannot opt out after you joined. However, rest assured that you could be paying a more favourable price than you would for a similar offer on dell.com.my. How much you save really depends on how many buyers there are at the end of the Swarm.

Will my Pledge affect the price?

Yes it will, as every Pledge made will help bring the current price down by one price level.

Will following a Swarm affect the price?

Yes, but it’ll take more than just one new follower. To be precise, with every four followers, the current price will drop by one price level.

I’m not too sure that I’m ready to buy. What can I do?

You can choose to Follow a Swarm and get updates on its current price via email. Once it reaches the price you want, you can join the Swarm and hope it drops even lower before the Swarm period ends.

How does the Pledge function work?

You simply Pledge to Buy at the price that you are willing to pay, and should the Swarm price drop to that level, you will automatically become a committed buyer and secure your purchase.

Why am I being asked for my email address after I have logged in via Facebook Connect?

According to Facebook’s privacy policy, Facebook does not share any customer account information with us. Since notifications from Dell Swarm are communicated via email, you are therefore required to provide your email address so we can update you on all that’s happening at Dell Swarm Malaysia.

How do Pledges affect the Swarm’s price?

As each Pledge to Buy represents a would-be committed buyer at a lower price point, should the current price drop to a person's Pledge price, that person would automatically be converted into a committed buyer and the price drops downfurther to the next level. Should there be another person's Pledge price at this new price level, this automatic conversion of a Pledge to a committed buyer will occur again, further lowering the price. Therefore, if there are enough pledges in place, the price may drop drastically faster than you may have expected, until the final lowest price is met with 15 committed buyers.

Can I withdraw a Pledge?

Unfortunately you cannot change the Pledge price once it has been made. Therefore, please be certain before you Pledge to Buy as it will automatically turn into a commitment to buy if the Swarm price drops to your Pledge price.

What if I don’t see a Swarm I want?

You can then create a suggestion for a Swarm. Start by selecting the System Type, the Series, the Model within that series followed by the specific Intel® processor. At any stage, you can find out more by clicking on the Info icon icon.

What if someone has already suggested a Swarm that I want to suggest?

You can then choose to support the suggestion. By doing so, you increase the likelihood of it becoming an active Swarm, as the most popular suggested Swarm at the end of every two weeks will be chosen to go live.

How do suggested Swarms become active Swarms?

Every two weeks, the most popular suggested Swarm will be chosen to become an active Swarm.

What if I don’t see a product I want?

You can suggest a Swarm by choosing one that you like or support one that someone else has suggested. As the most popular suggested Swarm becomes an active Swarm, you can then save on the Dell Swarm of your choice! Alternatively check out our upcoming Swarms by following them, which arrive every Thursday. Simply click the ‘Follow’ button to follow on dellswarm.com.my. You can choose to follow just one Swarm or all upcoming Swarms.

Can I join a Swarm after it has ended?

Unfortunately you cannot join a Swarm after it has ended. Dell Swarm offers an exclusive group price for those who join within the time limit. However you can definitely Follow an upcoming Swarm or Suggest a Swarm.

How do I stop getting email updates on Swarms?

The option to unsubscribe can be found on your edit profile page. You can also follow the instructions provided within each email to unsubscribe as well.

Can I pay for an item in Dell Swarm before the time limit of 72 hours is reached?

You only pay for your computer at the end of the Swarm period. If you wish to get your Dell computer powered by the latest Intel® processor earlier, you can buy it on dellswarm.com.my.

What happens after the Swarm closes?

When the Swarm closes, you will receive an email with a unique coupon and link to your Swarm configuration on dell.com.my to customise your system to your liking.

Will I enjoy further discounts on my next Swarm buy if I joined and bought products in previous Swarms?

All Dell Swarm buyers enjoy equal discounts whether they have bought in a past Swarm or not.

Will I get more discounts if I recommend friends to join than if I were to join a Swarm with strangers?

We don’t differentiate between friends you already know or those you haven’t met so the discount you enjoy depends solely on the number of buyers at the end of a Swarm time period.

I have a Facebook account. How can I use it to share my Swarm?

Facebook Connect seamlessly connects your Facebook account with dellswarm.com.my, giving you access to your network in several ways.

1. Publish stories – leave a message about Dell Swarm

2. Invite Friends – invite your friends to join you on dellswarm.com.my

3. Or simply join the Dell Swarm Facebook group and tell everyone how you are a big fan of our great deals!

How do I use Twitter or my blog to share?

Simply mention #dellswarmmy when tweeting or Dell Swarm when blogging, and your posts should appear automatically on the dellswarm.com.my message board.

Is Dell Swarm only open to Malaysian residents?

Yes. You must be residing in Malaysia to buy on dellswarm.com.my as delivery is only within Malaysia. Please note that all Swarm purchases will be completed on Dell.com.my.

Who do I contact if I have any enquiries?

Should you have any enquiries, please email us at questions@dellswarm.com.my.

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